The Mpesa PayBill service is a trusted and efficient payment solution, enabling businesses to seamlessly collect funds from their customers. This service has transformed payment systems, offering convenience, transparency, and security. Customers can make payments directly to a business’s Mpesa Paybill number, facilitating fast and hassle-free transactions. Below, we provide an in-depth look at the Mpesa Paybill transaction charges for 2025, as well as additional details on tariffs, benefits, and how to use the service.
Mpesa Paybill Transaction Charges 2025
The following table provides a detailed breakdown of transaction charges for the Mpesa Paybill service in 2025:
Transaction Charges Table
| Transaction Range (KES) | Transfer to Mpesa Users, Pochi La Biashara, and Business Till to Customer (KES) | Transfer to Other Mobile Money Users (KES) | Withdrawal from Mpesa Agent (KES) |
|---|---|---|---|
| 1 – 49 | Free | Free | N/A |
| 50 – 100 | Free | Free | 11 |
| 101 – 500 | 7 | 7 | 29 |
| 501 – 1,000 | 13 | 13 | 29 |
| 1,001 – 1,500 | 23 | 23 | 29 |
| 1,501 – 2,500 | 33 | 33 | 29 |
| 2,501 – 3,500 | 53 | 53 | 52 |
| 3,501 – 5,000 | 57 | 57 | 69 |
| 5,001 – 7,500 | 78 | 78 | 87 |
| 7,501 – 10,000 | 90 | 90 | 115 |
| 10,001 – 15,000 | 100 | 100 | 167 |
| 15,001 – 20,000 | 105 | 105 | 185 |
| 20,001 – 35,000 | 108 | 108 | 197 |
| 35,001 – 50,000 | 108 | 108 | 278 |
| 50,001 – 250,000 | 108 | 108 | 309 |
ATM Withdrawal Tariffs
For withdrawals made through ATMs, the charges are as follows:
| Minimum (KES) | Maximum (KES) | Charge (KES) |
|---|---|---|
| 200 | 2,500 | 35 |
| 2,501 | 5,000 | 69 |
| 5,001 | 10,000 | 115 |
| 10,001 | 35,000 | 203 |
Additional Transaction Information
| Transaction Type | Charge (KES) |
|---|---|
| Deposits | Free |
| Mpesa Registration | Free |
| Airtime Purchase via Mpesa | Free |
| Mpesa Balance Inquiry | Free |
| Change Mpesa PIN | Free |
Limits for Mpesa Transactions
- Maximum account balance: KES 500,000
- Maximum daily transaction value: KES 500,000
- Maximum amount per transaction: KES 250,000
- Minimum withdrawal amount: KES 50 at an agent outlet.
Key Features and Highlights
No Charges for Small Transactions
- Payments ranging from KES 1 to KES 100 are free, making it convenient for micro-transactions.
Flat Rate for High Transactions
- For transactions above KES 50,001, the charge is capped at KES 108, regardless of the amount (up to KES 250,000).
Affordable and Tiered Charges
- The charges are proportionate to the transaction amount, ensuring affordability across different payment ranges.
Benefits of Using Mpesa Paybill
- Convenience: Customers can make payments anytime, anywhere, using their mobile phones.
- Transparency: Both businesses and customers receive automated SMS confirmations, making it easy to track transactions.
- Security: Transactions are encrypted to ensure the safety of funds.
- Scalability: Suitable for businesses of all sizes, from small startups to large corporations.
How to Use Mpesa Paybill
- Access Mpesa: Open the Mpesa menu on your phone.
- Select Lipa na Mpesa: Choose the “Paybill” option.
- Enter Business Number: Input the Paybill number provided by the business.
- Input Account Number: Add the account number as directed by the business.
- Enter Amount: Specify the amount to pay.
- Confirm Details: Verify the transaction details and input your Mpesa PIN.
- Receive Confirmation: Wait for an SMS confirmation from Mpesa.
Customer Support and Assistance
For inquiries, complaints, or assistance, you can reach Safaricom customer support through:
- Prepay Customers: Dial 100
- Postpay Customers: Dial 200
- Self-service: Dial *234#
- Email: [email protected]
- Social Media:
- Facebook: @SafaricomPLC
- Twitter: @SafaricomPLC / @Safaricom_Care
- WhatsApp: 0722 000100
Conclusion
Mpesa Paybill remains a revolutionary payment solution in 2025, providing secure, transparent, and convenient transactions for businesses and customers alike. With affordable and straightforward charges, tiered to suit various transaction amounts, this service continues to simplify payments across Kenya. Whether you’re a business owner or a customer, Mpesa Paybill ensures a smooth and efficient payment experience.
